Effective date: 1 January 2026 | Last reviewed: June 2026
This Privacy Policy explains how won99 collects, uses, stores, discloses, and protects personal data submitted by Players and visitors. By registering or using the won99 Platform, you acknowledge that you have read and understood this Policy.
Summary: won99 collects personal data only to operate the Platform and comply with its legal obligations. won99 does not sell your personal data to third parties. All data is stored securely and processed in accordance with applicable data protection law. You have rights over your data — this Policy explains what those rights are and how to exercise them.
won99 (referred to in this Policy as "won99", "we", "us", or "the Platform") is the data controller responsible for personal data collected through the won99 website at won99.biz and all associated services. won99 operates under international gaming authority licensing. For all data-related enquiries, please contact our support team as described in Section 13.
won99 collects the following categories of personal data from Players and, to a limited extent, from non-registered visitors to the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, MyKad / passport number | Account registration, KYC age and identity verification |
| Contact Data | Email address, mobile number, residential address | Account communications, KYC address verification, support correspondence |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost), transaction history | Processing deposits and withdrawals, fraud detection, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud prevention, geolocation compliance |
| Gaming Data | Game activity logs, bet history, win/loss records, session timestamps | Regulatory reporting, responsible gaming monitoring, dispute resolution |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Customer service delivery, quality assurance, compliance records |
won99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.
won99 collects personal data through the following channels:
won99 uses personal data collected from Players for the following purposes:
won99 does not use personal data for automated decision-making or profiling that produces legal or similarly significant effects on Players.
won99 processes personal data on the following legal bases:
6.1 No Sale of Data. won99 does not sell, rent, or trade personal data to any third party for commercial purposes.
6.2 Third-Party Service Providers. won99 may share personal data with trusted third-party service providers engaged to deliver specific functions of the Platform, including:
All third-party service providers engaged by won99 are subject to data processing agreements that restrict their use of personal data to the specific services being provided.
6.3 Regulatory Disclosure. won99 may disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or courts when required by law or court order. won99 will notify affected Players of such disclosures where legally permitted to do so.
6.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of won99's business, personal data held by won99 may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.
won99 uses cookies and similar technologies on the Platform for the following purposes:
Most browsers allow you to control cookie acceptance via settings. Disabling essential cookies may affect your ability to log in or use certain features of the won99 Platform. won99 does not use third-party advertising cookies or tracking pixels for cross-site advertising purposes.
won99 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Specific retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with won99's data disposal procedures.
won99 implements technical and organisational security measures appropriate to the sensitivity of the personal data it holds. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and interests, won99 will notify affected Players without undue delay and in accordance with applicable notification obligations.
Subject to applicable law, you have the following rights in relation to personal data held by won99 about you:
To exercise any of these rights, contact won99 customer support via live chat or by email at [email protected]. won99 will respond to verified requests within thirty (30) calendar days.
The won99 Platform is strictly restricted to individuals who are 21 years of age or older. won99 does not knowingly collect personal data from anyone under 21. If won99 becomes aware that it has inadvertently collected data from a person under 21, it will delete that data and close the associated Account immediately. If you have reason to believe a person under 21 has registered on the Platform, please notify won99 support immediately.
won99 reserves the right to update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or the services offered on the Platform. Material changes will be communicated to registered Players via a notice on the Platform or by email to the registered address. The "Last reviewed" date at the top of this Policy will be updated accordingly. Continued use of the Platform following notification of a material change constitutes acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact won99's data support team through the following channels:
won99 takes all privacy enquiries seriously and will respond to each request in a timely and thorough manner.
Six commitments won99 makes to every Player regarding personal data.
Every connection to won99 is secured with SSL/TLS encryption. Credentials, financial data, and personal information are never transmitted in plain text.
won99 does not sell, rent, or trade your personal data to any third party for advertising or commercial purposes — full stop.
Robust identity and age (21+) verification protects both the integrity of the Platform and the security of the individual Player's account and funds.
won99 collects only the personal data strictly necessary to operate the Platform and comply with its legal and licensing obligations — nothing more.
Access, correct, delete, or port your personal data at any time. won99 responds to all verified data rights requests within 30 calendar days.
Encrypted databases, access controls, and regular security assessments protect won99's data infrastructure from both external attack and internal misuse.
Our support team handles data enquiries 24/7. Whether you want to access your data, request a correction, or exercise any other right — we're here to help.
21+ only. Please gamble responsibly. Responsible Gaming resources.